This Refund Policy explains when payments for FABPix plans and add-ons can and cannot be refunded. It forms part of, and should be read with, our Terms & Conditions. By purchasing a plan or add-on you agree to this policy. This policy is published in the interest of transparency under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and does not take away any non-waivable right you have as a consumer under Indian law.
- No refund is available once your event's start date has passed - for any reason.
- Before the start date, purchases are non-refundable by default. A refund is only made in the limited situations below, and always at FABPix's discretion ("special approval").
1. Why refunds are limited
When you buy a FABPix plan we immediately reserve cloud storage, activate your event, generate its invite code and QR poster, and make the album available to your guests. Because the service is delivered digitally and consumed around a fixed event date, we generally cannot "return" what has been provisioned. This is why plans and add-ons are sold as non-refundable.
2. When we may approve a refund
If you contact us before your event's start date, we will review a refund request in good faith. Situations where a full or partial refund is usually approved:
| Situation | Typical outcome |
|---|---|
| Duplicate or accidental charge - you were billed twice for the same event, or charged in error. | Full refund of the duplicate amount. |
| Service not delivered - your paid event was never activated or made usable due to a fault on our side, and we could not fix it in reasonable time. | Full refund. |
| Proven technical failure on our side that prevented you from using the core service, reported before the event and not resolved by our team. | Full or partial refund depending on impact. |
| Cancellation shortly after purchase - you cancel within 48 hours of payment, the event start date has not passed, and little or no content has been uploaded. | Refund of the plan price, minus any add-ons already granted or usage-based costs. |
| Incorrect plan billed - you were charged a higher amount than the plan you selected. | Refund of the difference. |
Approved refunds are made in Indian Rupees to your original payment method. Where a refund is approved, any Goods and Services Tax (GST) charged on the refunded amount is adjusted or refunded in accordance with applicable tax law. Bank/gateway processing times apply (typically 5-10 business days).
3. When refunds are not given
- After the event start date - no refunds, without exception.
- Change of mind, or the event being postponed or cancelled by you, once the start date has passed or content has been uploaded.
- Dissatisfaction with photos or videos taken by you or your guests, or with how guests used the app.
- Running out of storage or hitting a plan limit through normal usage (you can buy an add-on instead).
- Add-ons that have been granted and/or used (extra guests, extra storage, unlimited photos, original quality). These are non-refundable once applied.
- Account suspension or content removal resulting from a breach of our Terms (for example, prohibited or reported content).
- Failure of a guest's own device, network or app installation.
- Free plans (nothing was paid).
4. Add-ons
Add-ons such as extra guest capacity, additional storage, unlimited photos and original-quality storage take effect as soon as they are approved and applied to your event. Once applied they are consumed immediately and are non-refundable, including where the event's start date has not yet passed.
5. Deleting your event does not create a refund
If you choose to delete or purge your event, no refund is due. As a courtesy your content is retained for 30 days (or the number of retention days remaining, if fewer) so you can change your mind or download it, after which it is permanently removed. Deleting an event is a decision to stop using a service you have already paid for; it does not reverse the payment.
6. How to request a refund
- Email [email protected] before your event start date from the email address on your account.
- Include your event name, invite code, the date of purchase and the reason for your request.
- We will acknowledge your request within 24 to 48 hours and aim to decide it within 3 business days. Every request is assessed on its facts; approval is at FABPix's sole discretion within the framework above.
7. Grievances & escalation
If you are not satisfied with how a payment or refund request has been handled, you may escalate it to our Grievance Officer, whose name and contact details are published in our Terms & Conditions. The Grievance Officer will acknowledge your complaint within 24 to 48 hours and resolve it within 15 days. Nothing in this policy prevents you from pursuing your rights as a consumer under the Consumer Protection Act, 2019.
8. Chargebacks
Please contact us first - we will always try to resolve a genuine issue. Raising a chargeback without contacting us may lead to suspension of the event and account while the dispute is investigated.
9. Changes to this policy
We may update this Refund Policy from time to time. The version in force at the time of your purchase applies to that purchase. The current version is always available at this page.